Before trying any of the steps below...

Before trying any of the steps below, add the email address below to your Contacts or Address BookThis will help your email system verify that the email is coming from a known sender.  

 

WebServices@MiCash.net

 

Help FAQ
What is an Authorization Code and why do I need one?

An Authorization Code is a security feature that adds an extra layer of protection when you log onto you online card account, especially if you are using a public computer.  Once you enter your card number and password:

  1. An email with an Authorization Code will automatically be sent to the email address that we have on file.
  2. Enter the authorization code on the screen when prompted. 
  3. You will be asked if you want to have your access device remembered (computer, mobile phone, etc.).

If you are using a private and secure computer, you may select “Remember this machine.” The computer or device you are using will be recognized the next time you log in and you will not need an Authorization Code unless you use a different device.   

If you are using a shared computer or one that is not secure, select “Do Not Remember” You will need an Authorization Code each time you log in.

I did not receive an email with my authorization code.

Once you have added the email address, read the steps below and try logging in again:

  1. Verify that the email address we have on file for you is correct.  You can find your email address on file above the text box where you will need to enter your authorization code.  If your email address is not correct, call the number on the back of your card for assistance. 
  2. Check your Spam or Junk mail folders for the email.  Once you find the email, mark it as not junk or not spam to help ensure proper delivery in the future. 
  3. If you notice long delays in receiving your authorization email every time you log in, this could be due to a delay with the email provider that you use.  It may not happen every time and is important to keep checking back to see if it has been delivered.  Some email service providers seem to experience longer delivery delays than others. You may consider changing your email service provider.  If you cannot log in to change your email address, call the number on the back of your card for assistance.
  4. If you have tried the steps above and are still unable to log in, call the number on the back of your card to receive further assistance. 

 

My Authorization Code does not work.

If your Authorization Code does not work, type in the Authorization Code from your email following the guidelines below:

  • Be sure to type the code exactly as provided, paying attention to upper and lower case letters.
  • Do not type any spaces or periods.
  • If you copy and paste the Authorization Code, make sure you are not copying and pasting a space or period.

If you continue having trouble, call the number on the back of your card for assistance.

I set my computer to remember me, but I get a new Authorization Code each time I log in.

After you log in, you will be asked if you want the computer to “REMEMBER this machine…”  If you are on your private computer, we suggest that you select the “REMEMBER this machine…” option; otherwise, select the “DO NOT remember this machine…” 

  1. Verify your web browser is set to accept cookies. 

To learn how to check this setting, you can visit the link below for the web browser you are using.  If you do not know your browser version, click here to identify your browser. 

Internet Explorer Versions 7 & 8 
Internet Explorer Version 6
Mozilla Firefox
Google Chrome
Apple Safari

I did not receive an email with my Temporary Password.

Once you have added the email address, read the steps below and try logging in again.    

  1. Verify the email address we have on file for you is correct.  You can find your email address on file above the text box where you will need to enter your temporary password.  If your email address is not correct, call the number on the back of your card for assistance. 
  2. Check your Spam or Junk mail folders for the email.  Once you find the email, mark it as not junk or not spam to help ensure proper delivery in the future. 
  3. If you notice long delays in receiving your Temporary Password email every time you log in, this could be due to a delay with the email provider that you use.  It may not happen every time and is important to keep checking back to see if it has been delivered.  Some email service providers seem to experience longer delivery delays than others. You may consider changing your email service provider.  If you cannot log in to change your email address, call the number on the back of your card for assistance.
  4. If you have tried the steps above and are still unable to log in, call the number on the back of your card to receive further assistance. 
My Temporary Password does not work.

If your Temporary Password does not work, type in the Temporary Password from your email following the guidelines below:

  • Be sure to type the password exactly as provided paying attention to upper and lower case letters.
  • Do not type any spaces or periods.
  • If you copy and paste the Temporary Password, make sure you are not copying and pasting a space or period.

If you continue having trouble, call the number on the back of your card for assistance.

I cannot log in with my PASSCODE.

You will need to set up a PASSWORD to enter this site.  To set up a password, go to the log in screen and click on the “Logging In With A New Card” link.  At this point you will validate your card and set up your PASSWORD.  Your password must be a minimum of 8 letters and numbers including upper and lower case letters.

I cannot log in with my PASSWORD.

If you have never logged in to this website with your current card number, you will need to go to the log in screen and click on the “Logging In With A New Card” link.  At this point you will validate your card and set up your PASSWORD.  Your password must be a minimum of 8 letters and numbers including upper and lower case letters.

If you receive an error message that says “What you entered does not match our records,” this could indicate you typed your card number incorrectly or you typed your password incorrectly. 

  • Try re-entering your card number and password.  If you lock yourself out of your account, call the number on the back of your card for assistance.
  • If you have forgotten your password, click on the Forgot Password link and follow the steps to request a temporary Password.